FAQs
Feel free to reach out to us via our Contact form.
Whether you have questions about using our APIs, products,
or anything else related, we're here to help.
AP+ Developers
Check out our FAQs for answers to common questions about AP+ Developers.
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How do I create an AP+ Developers Portal account?
What if I didn't receive my activation email upon registration?
Do I need to reset my password if I've previously used the BPAY or eftpos Developer Portals?
How do I edit my account details?
How do I create an app?
How to go live / get production access?
Who do I contact for help?
AP+ Bridge
Check out our FAQs for answers to common questions about AP+ Bridge.
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What is AP+ Bridge?
Who is AP+ Bridge for?
How do I get started with AP+ Bridge?
What is the setup cost for AP+ Bridge?
What APIs are available for AP+ Bridge?
What is a Quick Response (QR) code?
Why use QR codes?
How do QR codes work?
What's the end-to-end process to generate a QR code instore and pay using a digital wallet?
How can I add QR functionality to my digital wallet or app?
How do I enable QR checkout technology?
Which terminal providers or banks offer support for QR codes?
BPAY
Check out our FAQs for answers to common questions about BPAY.
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How do I view BPAY API Documentation?
What is the cost of using BPAY Payments APIs?
How can I get access to production APIs?
How long does it take to get access to production APIs?
Who can be onboarded to BPAY Production APIs?
Are there any restrictions to the BPAY APIs I can subscribe to?
What is a BPAY Batch Payer?
What is BPAY Batch?
How do I become a BPAY Batch Payer?
How do I become a BPAY Biller?
What is an Organisational Payer?
What is a Service Provider?
What is a BPAY Scheme Member?
How can I become a BPAY Scheme Member?
Who do I contact if there is an incident or issue?
I no longer wish to use BPAY Production APIs. How do I notify BPAY Group?
How can I share comments or request features?
Some of our contact details for Technical or Billing have changed. Who should I inform?
Who can I contact for more help or more information?
What type of testing can I complete before progressing to Production?
Can I conduct performance testing?
Can I request to Onboard to BPAY APIs directly, without testing in the Sandbox first?
How will I know when an API is being updated?
How can I track my API usage in Production?
How do I subscribe to additional API products for my Production credentials, as they become available?
How can we use BPAY APIs in place of the daily Biller file?
Where can I find Osko APIs?
What Security Standards is BPAY Group Certified Against?